Shipping & Returns
Free shipping within Canada is available for orders over $799 CAD. Free shipping is also available in the continental US for the same dollar value based on the current CAD/USD conversion rate. (Approximately $590 USD)
All in-stock items ship within 2 business days. Time in transit is anywhere from 1 to 7 business days depending on the destination
Famileasy takes pride in getting you your purchase fast. Because of our multiple fulfillment centers located strategically across Canada and the US, it is not uncommon for our customers to have their wagon in 3 days or less. This may also result in parts of your order being shipped in multiple packages from different locations depending on stock and availability.
Once your purchase has shipped Famileasy will provide you with a tracking number via email. All shipments are sent via courier with a signature required unless otherwise requested by the customer.
SHIPPING DAMAGE & CLAIMS
Upon delivery, inspect the box and contents for any signs of damage in front of the driver. If you find significant damage to the contents, you have the right to refuse the shipment. In this instance please write “Refused due to damage.” The shipment will be returned to us and, upon receipt of the damaged shipment, we will issue a replacement shipment.
If the damage is minor and repairable you may choose to accept the shipment but you must write a description of the damage on the delivery receipt. In this instance, please email photos of the damage and the shipping box to firstname.lastname@example.org within 48 hours of accepting the delivery. Please keep the packaging and shipping box in the event we need to ship the product back to us. We will work with you until you are satisfied with the outcome.
If the driver is unwilling or unable to wait for you to inspect the shipment in their presence, please note this on the delivery receipt “Driver would not wait for the contents to be inspected, possible concealed damage.” If there is any damage to the shipping box at all, please also note this on the delivery receipt.
INTERNATIONAL SHIPPING DISCLAIMER
You, the buyer, are responsible for any tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. 4-seat wagons are not subject to duties in the US, as long as the order remains under $800 USD.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.