Warranty and Return Policy
We want our customers to shop with confidence. Every stroller wagon purchased through Famileasy is backed by our 30-day return policy, as well as a 30-day return policy on all Famileasy branded and third-party products. If you are unsatisfied for any reason, return it for an exchange or full refund (minus return-shipping fees). Although rarely assessed, all returned items are subject to a 15% restocking fee depending on their condition when returned.
Please note these terms when returning an order:
1. We will refund the full purchase price of the returned items minus total shipping charges, restocking fee (if applicable), and the cost of any missing parts.
2. Refunds will only be made in the same form as the original payment within 15 days of the return receipt
3. Please use a trackable shipping method. If the shipment is lost without a tracking number, the refund will not be processed.
4. email the tracking number and invoice number to email@example.com
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, swimwear, and undergarments), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We offer a full replacement warranty on all part for one year from the date you receive your item(s). Please contact Craig@famileasy.ca for assistance